Booking Conditions

Heath House Cottages

Reservations of all holiday accommodation are accepted by Heath House Cottages, hereinafter referred to as We/Us, on the following conditions.

1.Contract of Hire

The hiring contract will be between the Hirer (You) and the owners of Heath House Cottages (We/Us/The Owner) and is governed by English law and jurisdiction and is not effective until we dispatch written confirmation of the holiday booking.

The contract is for the hire of the property for holiday purposes only. We do not accept bookings from Hirers under 18 years of age.

The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

We reserve the right to refuse admittance, ask you to leave or fine you up to £5000 if any of the conditions laid out in this document are not observed. No refunds will be given.

The use of accommodation and amenities, including parking, is entirely at the users’ risk and no responsibility can be accepted for injury, or loss or damage to users’ or visitors’ belongings

2.Initial Payment

Bookings will be reserved upon receipt of the required deposit of one third of the total holiday cost. If the booking is made within 2 calendar months before the holiday commencement date, the full amount will be required at the time of booking. .

3.Balance Payment

The balance of the full amount will be payable 2 calendar months before the holiday commencement date.

We reserve the right to cancel a holiday where full payment has not been received more than 5 working days after the due date. The deposit paid on the booking is non-refundable.

Deposits and balance payments can be paid by debit / credit card or BACS transfer.

4.Confirmation of Booking

Once we have issued a Confirmation of Booking, the Hirer is responsible for the total published price of the holiday let and extras as shown on the confirmation. Amendments to bookings, where applicable, will be subject to an administration fee of up to £50, plus any difference in cost of the new booking. We reserve the right to adjust prices quoted on our website or on details to properties, due to errors or omissions.

Arrival time is 4pm on the arrival date and you must depart by 10am on the date of departure, unless otherwise agreed with us.

You will be able to access the property by collecting the key from the lock box mounted next to the front door. The code for the door will be notified to you along with directions to the property at least 3 days prior to the start of your stay.

Please remember to leave the key in the lock box at the end of your stay. A charge of £20 will be applied for lost keys; an additional charge to cover replacement of locks will be made if deemed necessary by us.

5.Booking Cancellation

If you are forced to cancel your holiday you must inform us as soon as possible. The day we receive your notice to cancel is the date on which we will cancel your booking.

You will remain liable for full payment unless we are able to re-let all or part of the period booked, in which case we will consider a refund less any card charges, costs and a handling charge of £50.

If, through events arising outside of our control, we need to cancel your booking we will notify you as soon as possible and refund in full any money paid. If this happens during the duration of your stay we will help you to find alternative accommodation. You, as a result, will not have any further claims against us, and the total refund will be limited to the amount the Hirer paid to us.

5.1 Pandemics / Unforeseen Circumstances (Including Covid 19).

What happens if the government advice changes regarding staying in self-catering accommodation after I have made my booking?

If the government rules change and we are forced to close we will allow you to re-book your holiday at a mutually convenient time. If this is not possible we will offer you a full refund.

What happens if I get Corona virus before I travel?

If you, or anyone in your party, or anyone in you or your party's households contracts Corona virus within 14 days of the start of your holiday then you must not travel. In this circumstance our standard cancellation policy applies. Please see our booking conditions for more details. We strongly recommend that you have suitable travel insurance in place.

What happens if I get Corona virus after my stay has commenced?

You must notify us immediately if you contract Corona virus or display any of the symptoms whilst staying with us. We may ask you to curtail your stay with us. We strongly recommend that you have suitable travel insurance in place.

6.House Rules

Strictly no smoking or vaping within the properties at any time.
No naked flames are permitted in the properties (except matches where their sole purpose is for lighting a wood-burner where provided)
No parties or events are to be held on the premises.
Please respect other guests by keeping noise to a minimum between 10 pm and 7 am.
All damages must be paid for even if they exceed the deposit. (where charged)
Aggressive or anti-social behaviour will not be tolerated.
Illegal activities are not permitted
We or our representative reserve the right to enter the apartment at any time to undertake essential maintenance or for inspection purposes.
The maximum occupancy for Crowfoot’s cottage is 4 people and for Colman’s cottage is 2 people.
You are permitted to have visitors to the cottage during the daytime (10am to 9pm) *maximum 2 people Colmans/4 people Crowfoots)
You are responsible for the property for the duration of your stay, please notify us immediately of any issues, as we cannot rectify these after the event.
All damages and breakages are the legal responsibility of the Hirer and should be reported immediately and before the end of the holiday
The client may in no circumstance re-let or sublet the property, even free of charge.
Children under 18 must be supervised by their parents/guardians at all times.
The property and all equipment and utensils must be left clean and tidy at the end of your stay. Additional cleaning charges may be levied if the property is left in an unacceptable condition.
The cottage will be cleaned thoroughly before your stay but as it is located in the countryside they do attract spiders and therefore cobwebs. We are also in an area with particularly hard tap water, therefore water stains may develop during your stay.
The provision of services to the property such as Electricity, Water, Heating and Internet are provided by third parties and are subject to technical availability. We cannot be held liable for any issues with these services during your stay
We are not liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds. You use these at your own risk.
We are not liable in respect of damage to or loss of personal property of the hirer. It is the hirer’s responsibility to insure his own contents and personal effects kept at the property.

7.Pets

We only accept pets (1 dog maximum) in Crowfoots Cottage and this is subject to the following conditions

Well behaved dogs are welcome but must be supervised at all times.
Dogs must not be left unattended in the property or grounds.
Dogs must be kept on a lead at all times within the grounds of the property
Dogs should be exercised / toiletted off the site
Dogs must be at least 1 year old and fully house trained.
Dogs are not allowed upstairs or on furniture.

Customers with allergies should be aware that we cannot guarantee that an assistance dog has not stayed in a Colman’s Cottage. We cannot accept responsibility for any suffering which may occur as a result of such animals having been present. Further, although all of our properties are cleaned between lets and regularly ‘deep cleaned’, we cannot guarantee that properties will be completely free from pet hair.

8.Literature

All information in the Guest Information folder and on our website is given in good faith and is believed to be correct at the time of printing, but we cannot be held responsible for later changes and inaccuracies.

9.Accessibility

Both Cottages have a level path up to the front doors but have a small step down into the property. As the cottages are old, please be aware that there are level changes, low ceilings narrow doorways and steep staircases in some rooms. If you have any concerns about suitability, please discuss these with us prior to booking.

10.Complaints

If the Hirer wishes to make a complaint about anything connected with the hire of the property, they should contact us as soon as reasonably possible prior to departure.

In no circumstances can compensation be made for any complaints that are made after the hire has ended, or where the Hirer has denied us the opportunity to address the issue during their stay.

We cannot accept responsibility for work taking place outside the boundary of the property, or for noise or nuisance resulting from third party activity over which we have no control.

11.Data Protection

We will process your data in accordance with our Privacy Policy which can be found on our website and which also details your rights and how to contact us in relation to any data protection queries.

At all times your data will be held securely and protected in line with obligations under UK data protection legislation. We will never share your information with a third party.

12.Insurance

We strongly advise that you take out comprehensive travel insurance to cover you if you need to cancel your holiday or cause any damage during your stay. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation/ damage.

13.Contact us

Please feel free to contact us with any questions or concerns regarding these conditions or your booking using the message facility on the website

These Booking Conditions supersede any previous versions.